Privacy policy

At DATJO, we value your privacy and are committed to protecting your personal information. Information collected during your purchase is used solely to process orders, improve our services, and provide customer support. We do not sell or misuse your personal information.

DATJO operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details including your name, address, shipping address, phone number, and email address. Order and payment information including transaction details, form of payment, and payment confirmation. As we operate primarily on a Cash on Delivery basis, we do not collect or store your credit or debit card numbers. Account information including your username, password, preferences and settings, if you create an account. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information. Automatically through the Services including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies. From our service providers including delivery and courier partners engaged to fulfill your orders.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to process your orders, arrange for shipping, facilitate returns and exchanges, remember your preferences, and create a customized shopping experience for you. Marketing and Advertising. We may use your personal information to send marketing, advertising and promotional communications by email or other channels, where you have not opted out. Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, and to secure our services. Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you. Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

With delivery and courier partners solely for the purpose of fulfilling and delivering your order. With service providers who perform functions on our behalf (e.g. payment processing, data analytics, customer support, cloud storage). When you direct or consent to our disclosure of certain information to third parties. In connection with a business transaction such as a merger, to comply with legal obligations, or to enforce our terms of service and protect our rights and the rights of our users.

We do not sell your personal information to third parties.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security practices of such sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

Security and Retention of Your Information

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:

Right to Access / Know. You may request access to personal information that we hold about you. Right to Delete. You may request that we delete personal information we maintain about you. Right to Correct. You may request that we correct inaccurate personal information we maintain about you. Managing Communication Preferences. You may opt out of promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

support@datjo.com